This Privacy Policy describes how RepBoost.ai ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information when providing reputation management, review generation, automation, and related services (the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
A. Information Provided by Our Business Clients
Business name, address, phone number, and email
Authorized user names, login credentials, and roles
Social media account information (e.g., Instagram access tokens)
CRM or third-party platform integrations (via API)
B. Information About Your Customers (End Users)
When our business clients use our Services, they may provide or connect customer data, including:
Customer names
Phone numbers
Email addresses
Transaction or service-related metadata (e.g., date of service)
Review content submitted on third-party platforms
We process this data solely on behalf of our business clients.
C. Automatically Collected Information
IP address
Browser type and device information
Usage data and logs
Cookies and similar tracking technologies
2. How We Use Information
We use collected information to:
Send review requests via SMS and email on behalf of our clients
Generate and automate AI-assisted responses to customer reviews
Publish positive (e.g., 5-star) reviews to connected social media accounts such as Instagram, with client authorization
Provide analytics, reporting, and performance insights
Maintain, operate, and improve the Services
Comply with legal and regulatory obligations
3. AI and Automated Decision-Making
Our Services use artificial intelligence and automation to:
Draft and post responses to online reviews
Categorize sentiment and review content
Trigger follow-up communications
AI-generated content is designed to assist businesses and does not replace human judgment. Business clients are responsible for reviewing, approving, and overseeing automated actions where required.
4. Text Messaging and Email Communications
Our platform enables business clients to send SMS and email messages requesting reviews.
Messages are sent only to customers provided by or authorized by our clients
Clients are responsible for obtaining all required consents under applicable laws, including TCPA, CAN-SPAM, and similar regulations
Message frequency varies based on client configuration
End users may opt out of SMS by replying "STOP" or unsubscribe from emails using the provided link
5. Sharing and Disclosure of Information
We do not sell personal information.
We may share information with:
Third-party service providers (e.g., SMS, email, hosting, analytics, AI providers) strictly for service delivery
Social media platforms when posting reviews at a client’s direction
Legal or regulatory authorities when required by law
Successors in the event of a merger, acquisition, or asset sale
6. Data Retention
We retain personal information only as long as necessary to provide the Services or as required by law. Data retention periods may be configured by business clients.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed 100% secure.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access personal information
Request correction or deletion
Object to or restrict processing
Withdraw consent
Requests should be directed to the business that collected your information or to us at the contact information below.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
10. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult qualified legal counsel to ensure compliance with applicable laws.
