These Terms of Service ("Terms") govern access to and use of the reputation management platform and related services (the "Services") provided by RepBoost.ai ("Company," "we," "us," or "our").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Services Overview
The Company provides a reputation management platform that may include:
Sending review requests via SMS and email on behalf of businesses
Collecting, monitoring, and displaying customer reviews
AI-assisted and automated responses to reviews
Publishing selected reviews (including 5-star reviews) to social media platforms such as Instagram
Analytics, reporting, and integrations with third-party systems
The Services are provided as a technology platform only. The Company does not control third-party review platforms or social media networks.
2. Eligibility and Account Responsibilities
You must be at least 18 years old and have authority to bind a business entity to use the Services.
You agree to:
Provide accurate and complete account information
Maintain the confidentiality of login credentials
Ensure all users under your account comply with these Terms
Promptly notify us of unauthorized use
You are solely responsible for all activity conducted through your account.
3. Client Data and Legal Compliance
A. Customer Data
You represent and warrant that you have all necessary rights, permissions, and consents to provide customer contact information (including phone numbers and email addresses) to the Company.
B. Messaging Laws
You are solely responsible for compliance with all applicable laws and regulations, including but not limited to:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
State privacy and marketing laws
International messaging regulations, where applicable
The Company does not verify consent and is not responsible for your failure to obtain proper authorization.
4. AI-Generated Content and Automation
The Services may use artificial intelligence to generate suggested or automated responses to reviews and to trigger communications.
AI-generated content is provided "as is" and may contain errors or inaccuracies
You are responsible for reviewing, approving, and monitoring AI-generated responses
The Company makes no guarantees regarding tone, accuracy, or regulatory compliance of AI-generated content
You remain fully responsible for all content published or sent on your behalf.
5. Social Media and Third-Party Platforms
By connecting your social media or third-party accounts, you authorize the Company to post content (including reviews) according to your settings.
The Company:
Does not control third-party platforms
Is not responsible for platform outages, policy changes, or account suspensions
Makes no guarantee that content will be published, displayed, or remain available
6. Acceptable Use
You agree not to use the Services to:
Violate any law or regulation
Send unsolicited or unlawful communications
Post false, misleading, defamatory, or fraudulent reviews
Harass, threaten, or impersonate others
Interfere with or disrupt the Services
We reserve the right to suspend or terminate accounts for violations.
7. Fees, Billing, and Subscription Terms
Fees are billed according to your selected subscription plan
All payments are non-refundable unless otherwise stated in writing
We may modify pricing with prior notice
Failure to pay may result in suspension or termination
8. Intellectual Property
The Services, software, and all related materials are owned by the Company and protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use the Services during your subscription term.
You retain ownership of your content, but grant the Company a license to process and display it solely to provide the Services.
9. Data Security and Privacy
Our collection and use of personal information are governed by our Privacy Policy, which is incorporated by reference.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
12. Indemnification
You agree to indemnify and hold harmless the Company from any claims, damages, losses, or expenses arising from:
Your violation of these Terms
Your failure to comply with applicable laws
Content or communications sent on your behalf
13. Termination
We may suspend or terminate your access at any time for violation of these Terms.
Upon termination:
Your license to use the Services ends
Outstanding fees remain due
Certain provisions survive termination
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state of Indiana, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the courts located in Westfield, Indiana, unless otherwise required by law.
15. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
These Terms of Service are provided for general informational purposes and do not constitute legal advice. Consult legal counsel to ensure compliance with applicable laws.
